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Assertiveness Skills Pack, The
These activities show how it pays to be assertive
Use this pack to demonstrate what assertive behaviour is and how it can be used in a wide range of work situations. Take the 24 group activities and incorporate them into sessions on customer care, team working, meetings, managing change and giving feedback. Give participants the confidence to open ... read more
Business Writing Toolkit, The
The complete guide to written communication at work
The Business Writing Toolkit will be one of your most popular training resources: a valuable reference tool for punctuation and grammar; sessions on report writing and how to construct your writing; key tools to incorporate in any communication skills programme. It deals with all the things people n... read more
